File complaints with Chandigarh police through ‘I CLICK’ machine

February 04, 2015 12:24 PM

CHANDIGARH: Helping the public to approach police with hi-tech concept, the Chandigarh Police will set up the first ‘I CLICK’ machine on February 6 at Sector 22 market of Chandigarh. The officials of Chandigarh Police claimed that ‘I CLICK’ machine would be set up for lodging the complaints directly without any human interference.

The police official said that with the help of machine, any person of any strata of society could walk into the ATM and lodge a complaint on any issue without visiting any police station or police office. The ‘I CLICK’ kiosk has been located at Sector 22, Market, Chandigarh.

“I CLICK is an user-friendly, touch-screen base complaint logging system, which is directly connected to the Control Room of Chandigarh Police. The moment the complaint is lodged, the person gets an acknowledgement slip and also an SMS alert, if she/he provides the mobile number. This people-centric, citizen-friendly ‘I CLICK’ will usher in a new era of police-community relations and make people more responsive towards the police”, said IGP UT Police R P Upadhyay.

With the launch of this facility, the Chandigarh Police will be more accountable and responsive to the citizens. ‘I CLICK’ is an extremely citizen-friendly kiosk. This will enable any person to walk into the HDFC ATM, Sector 22, Chandigarh, anytime of the day or night, 24X7 to lodge any kind of complaint without fear or intimidation, said the IGP.

The Chandigarh Police will respond to the complaint within minutes and the

life of all the citizens will be safe in one of the safest cities of the country. The patented I CLICK

system created by an IPS officer, Joydeep Nayak, IGP, Odisha, has been appreciated both by the Prime Minister of India and the Home Minister during the DGP-IGP conference in Guwahati, in November 2014, said the official.

I CLICK is user-friendly, both for the literate and illiterate persons and also both for the urban and rural masses, added the official.

They can use the keyboard for writing the problem or complaint. They can speak about their problem, which will get recorded. If they have a written complaint, they can put it inside the machine, which will be transmitted instantly to the Police Control Room and an acknowledgement slip will be given.

In case of grave emergency, they can press the emergency button, and the police personnel will speak to them directly and take care of the situation.

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